Terms, Conditions & Cancellation Policy
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No refund if the cancellation or sudden changes are made within 24 hours of your appointment. With the exception of extreme circumstances such as motor vehicle accident, death, sever injury.
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A reschedule of the booking may be made if done within 48 hours of the booking date/time.
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No refunds for late arrival or incorrect contact details.
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A reschedule made within 48 hours of the booked time will incur a $100 fee.
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We do not run late or over time, all sessions finish at the time they are to finish
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Please ensure your phone is fully charged.
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Your Zoom app is updated and you have read the information for your session
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Your responsibility is to ensure you provide the correct details of your phone number and email address.
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Your responsibility is to ensure that your Zoom app is updated and ready prior to the session time.
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Should you provide incorrect details there is no refund for the time booked.
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Please be on time, a late arrival may mean your session is cancelled without a refund.
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Please note Gwenda does not take calls or reply to messages after hours, evenings, or weekends.
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Gwenda prepares for your session 30 minutes prior to the start time, she will not be contactable.